Terms and Conditions
Please read the following terms and conditions carefully before you purchase.
If you have any questions, please feel free to contact us or send email to
alittlesomething.handcraft@gmail.com
All our products are made to order. Please understand each handcraft piece are made by our jewellery makers or artists, each one will be slightly different. It usually takes 3 - 4 weeks to be finished after our confirmation. Please be patient as it takes time for us to deliver something precious to you. If you need your order urgently, we suggest you to plan ahead for the bespoke order. We will try our best but it is always the best for the jewellery makers to work on your special piece with sufficient time. If it involves diamonds, gemstones or special designs, we suggest you to plan the orders at least one to two months ahead for better results. Please refer to our bespoke album and contact us for details. Our staffs would be happy to explain the details to you.
OUR MATERIALS
For natural gemstones, it comes in different colors and sometimes with inclusions, that is the beauty of the nature. Please communicate first if you have special requirements as it affects price and the finished look/appearance. For our 18k gold bespoke wedding rings, you can choose 18k White Gold / Rose Gold / Yellow Gold.
For our 18k White Gold, we prefer to keep the original color which is slightly beige, please refer to our bespoke album. We prefer to do it without gold plating in order to preserve the stunning engraving pattern. We will do 18k white gold plating finish in some cases or special request. Please enjoy the vintage beauty look of our products. For silver, we usually use 925 sterling silver. The surface changed based on your every touch. Please avoid to wear it in bath and please handle with care and clean it often to keep its beauty.
RING SIZE
Please make sure your ring size is correct. We strongly suggest not to resize the rings as it will affect the engraving pattern. If you have problem on knowing the right size, please let us know and contact us! We will try our best to assist you to measure the correct size of the rings.
RETURN POLICY
Please understand that we do not accept our products return. Please confirm the orders carefully before
you purchase.
CLEANING / REPAIR SERVICE
After sales service are provided like jewellery inspection and cleaning. You can clean your jewellery with a very soft brush in soap water and rinse it in clean water. If you have any issue, please sent it back or bring it to our shop and we will clean it for you. For repair service, it will involve charge and postage fee is not included.
PRIVATE POLICY
At a little something we are committed to protect and respect your privacy. All the data and personal information we collected will be internal use only.